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Return Policy

You must return all items that arrived with the device including accessories, packaging, instruction books, manuals, and all other items that were in its original container.

All returns must be approved and must be accompanied with a RMA approval number from CPD Mobile.

Any returns that do not meet the Warranty and Return Policy conditions will be rejected.

Return Shipping

Before returning your device, please contact CPD Mobile by phone, online under your account credentials, or email to secure an RMA (Return Management Authorization), which allows us to track your return and the reason for your return in our system. Once you receive the RMA approval and RMA number, you must return the phone and RMA within 3 days.

You are responsible for the return shipping cost, repair cost, or any other applicable fees related to the returned item.

Remember to keep it away from animals, kids, toilets or pools, and any fights you may get into. We cannot replace any item or accept a return if you have damaged the device during everyday use.


Warranty Coverage

  1. If the device is dead on arrival, please contact us to secure an RMA (Return Management Authorization) approval and RMA number so that you can return the device and we can send you a new one.
  2. If your device suffers a mechanical failure within the specified days of invoice detailed in our policy, we have you covered with either a replacement, repair, or credit to your account based on the current selling price. Here are some situations that are not covered under our Defective Warranty policy:
    • Water or liquid damage.
    • Physical damage due to dropping or improper handling.
    • Damage from using accessories that are not recommended for the device.
    • Network issues such as dropped calls, weak signal strength, no service, etc.
    • Devices purchased with mechanical failures that you agreed to when purchasing.
  3. CPD Mobile will determine that a device is defective when none of the items in #2 above apply and the device:
    • Will not place any phone calls
    • Will not send any text messages
    • Will not power on
  4. CPD Mobile will reject any defective items if one of the following conditions apply:
    • Seals on the device have been tampered with.
    • IMEI on the device was removed.
    • Any alteration of the software on the device including flashing the operating system or reprogramming the device.
    • There is more than 30 minutes of talk time.
    • The device has been exposed to radiation causing damage
    • The device was damaged during a war.
    • Damages or loss caused by any type of animals.
    • Faulty repair, modifying, installing, servicing, or maintenance that causes failure.
    • An item will not be considered as defective for incompatibility issues with services from the Service Provider. Please confirm the device compatibility with the service provider.
  5. From the date of invoice, if the device is defective within the first 30 days:
    • CPD Mobile will replace the device with another one, or issue a credit to your account based on the current selling price. All items originally included with the device including manuals, accessories, wires and cables, or any other items included with the device will not be replaced unless they are discovered to be defective.
    • In the event you have received a defective device, or incorrect merchandise, send the item back to our facility for replacement, or a credit to your account based on selling price.
    • CPD Mobile will not issue refunds within 30 days of invoice. However, CPD Mobile will issue a credit to your account based on the current selling price if the device cannot be replaced with the same merchandise, or repaired. You can use the credit to purchase another item within our inventory. Once we have received and accepted your return, CPD Mobile will replace the device, or credit your account based on the current selling price, minus shipping and handling, and any applicable restocking fees, or additional charges, if applicable.
    • Your RMA will be rejected if the merchandise being returned is missing any books, instruction manuals, original box, packaging, accessories, or any software including CD’s and USB drives; or if the RMA on the returned merchandise is not approved and/or does not have a RMA approval number.
  6. From the date of invoice, if the device is defective between 31 days and 60 days:
    • New products purchased will not be covered by CPD Mobile. For full warranty details of the manufacture warranty, please read the manufacture’s terms and conditions as they will apply exclusively outside of CPD Mobile’s warranty policy.
    • Products that are considered refurbished or used, will be eligible for repair, replacement, or credit your account based on the current selling price between 31 days and 60 days of invoice.
    • Between 31 days and 60 days from the date of invoice, CPD Mobile will repair or replace the device, or issue a credit to your account based on the current selling price. There will be no exceptions to this policy. However, we can assist you with the manufacturer’s information if applicable. Send the item back to our facility for repair, replacement, or a credit to your account based on selling price.
    • Your RMA will be rejected if the merchandise being returned is missing any books, instruction manuals, original box, packaging, accessories, or any software including CD’s and USB drives; or if the RMA on the returned merchandise is not approved and/or does not have a RMA approval number.
  7. For BLU Products:
    • From the date of invoice, if the device is defective within the first 90 days:
    • CPD Mobile will replace the device with another one, or issue a credit to your account based on current selling price. All items originally included with the device including manuals, accessories, wires and cables, or any other items included with the device will not be replaced unless they are discovered to be defective.
    • In the event you have received a defective device, or incorrect merchandise, send the item back to our facility for replacement, or a credit to your account based on selling price
    • CPD Mobile will not issue refunds within 90 days of invoice. However, CPD Mobile will issue a credit to your account based on the current selling price if the device cannot be replaced with the same merchandise, or repaired. You can use the credit to purchase another item within our inventory. Once we have received and accepted your return, CPD Mobile will replace the device, or credit your account based on the current selling price, minus shipping and handling, and any applicable restocking fees, or additional charges if applicable.
    • Your RMA will be rejected if the merchandise being returned is missing any books, instruction manuals, original box, packaging, accessories, or any software including CD’s and USB drives; or if the RMA on the returned merchandise is not approved and/or does not have a RMA approval number.
    • From the date of invoice, if the device is defective after 90 days:
    • Will be repaired by the manufacturer BLU Products under the warranty policy covered by them.
    • Once the device is repaired, it will be shipped back to the customer within 60 days.
    • The device will be shipped to BLU Products and BLU Products reserves the right to reject any units for physical damage which CPD Mobile will then return the device as is.
  8. For T-Mobile and GoSmart Mobile New and COB Products:
    • For NEW devices from the date of invoice, if the device is defective within the first 30 days:
    • CPD Mobile will replace the device with another one, or issue a credit to your account, if it is returned with a deactivation confirmation of the unit within 14 days of activation and the unit was purchased within 30 days from the date of invoice. All items originally included with the device including manuals, accessories, wires and cables, or any other items included with the device will not be replaced unless they are discovered to be defective.
    • In the event you have received a defective device, or incorrect merchandise, send the item back to our facility for replacement, or a credit to your account.
    • CPD Mobile will not issue refunds within 30 days of invoice. However, CPD Mobile will issue a credit to your account if the device cannot be replaced with the same merchandise, or repaired. You can use the credit to purchase another item within our inventory. Once we have received and accepted your return, CPD Mobile will replace the device, or credit your account, minus shipping and handling, and any applicable restocking fees, or additional charges, if applicable.
    • Your RMA will be rejected if the merchandise being returned is missing any books, instruction manuals, original box, packaging, accessories, or any software including CD’s and USB drives; or if the RMA on the returned merchandise is not approved and/or does not have a RMA approval number.
    • For COB devices from the date of invoice, if the device is defective within the first 60 days:
    • CPD Mobile will replace the device with another one, or issue a credit to your account, if it is returned with a deactivation confirmation of the unit within 14 days of activation and the unit was purchased within 60 days from the date of invoice. All items originally included with the device including manuals, accessories, wires and cables, or any other items included with the device will not be replaced unless they are discovered to be defective.
    • In the event you have received a defective device, or incorrect merchandise, send the item back to our facility for replacement, or a credit to your account.
    • CPD Mobile will not issue refunds within 60 days of invoice. However, CPD Mobile will issue a credit to your account if the device cannot be replaced with the same merchandise, or repaired. You can use the credit to purchase another item within our inventory. Once we have received and accepted your return, CPD Mobile will replace the device, or credit your account, minus shipping and handling, and any applicable restocking fees, or additional charges, if applicable.
    • Your RMA will be rejected if the merchandise being returned is missing any books, instruction manuals, original box, packaging, accessories, or any software including CD’s and USB drives; or if the RMA on the returned merchandise is not approved and/or does not have a RMA approval number.
    • Conditions on T-Mobile and GoSmart Mobile New and COB units:
    • T-Mobile devices are not guaranteed for credit until they are approved by T-Mobile. The reasons for no credit are as follows:
      • A) Device was returned not deactivated.
      • B) Device was returned after CPD Mobile’s warranty period.